Frequently Asked Questions

Delivery & Pickup

Where do you deliver?

We deliver to Melbourne's northern suburbs. Not sure if we cover your area? Get in touch and we'll let you know!

How much does delivery cost?

We offer local delivery for a small fee, with free delivery available over a certain order threshold. Check our shipping page for current rates.

Can I pick up my order instead?

Yes! We offer a convenient pickup option — simply select pickup at checkout and we'll have your order ready for you.

How do I know when my order will arrive?

Once your order is placed, you'll receive a confirmation with your estimated delivery or pickup details.

The Boxes

What's included in each box?

Each box is packed with a seasonal selection of fresh fruit and vegetables, handpicked from local growers. The contents change with the seasons to give you the best produce available.

What sizes are available?

We offer Small, Medium, and Large family boxes — perfect for households of all sizes.

Can I choose what goes in my box?

Our boxes are curated seasonal selections. If you have specific needs or allergies, feel free to contact us and we'll do our best to help.

Deli Add-ons

What are Deli Add-ons?

Deli Add-ons are artisan extras you can add to your box — think sourdough, local eggs, cheese, olives, passata, milk, and juice. A little something to make your week even better.

How do I add them to my order?

Simply browse our Deli Add-ons and add them to your cart alongside your box. Easy!

Ordering & Payment

When do I need to place my order by?

We have order cutoff times to ensure everything is fresh and ready. Check our website for the latest cutoff details.

Can I change or cancel my order?

If you need to make changes, please contact us as soon as possible and we'll do our best to accommodate you.

What payment methods do you accept?

We accept all major credit and debit cards through our secure checkout.

Returns & Freshness

What if I'm not happy with my order?

Due to the nature of fresh fruit and vegetables, if you're unhappy with anything in your order, please contact us on the same day of delivery or pickup. We'll do our best to make it right.

What if my delivery didn't arrive?

If you haven't received your delivery, you must notify us before midnight on the scheduled day of delivery so we can investigate and resolve it promptly.

What makes an order eligible for a return?

Due to the perishable nature of our products, returns are only accepted where something is significantly wrong with your box — for example, damaged, defective, or incorrect items. Please inspect your order upon reception and contact us immediately if there's an issue.

Can I send items back without contacting you first?

No — please do not send items back without first requesting a return. Items returned without prior contact will not be accepted.

Are there any items that can't be returned?

Unfortunately we cannot accept returns on sale items or gift cards.

How do refunds work?

Once we've received and assessed your return, we'll let you know if it's been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.

How do I get in touch about a return or issue?

Wholesale

Do you offer wholesale?

Yes! If you're a business, café, or organisation interested in Freshly Local produce, we'd love to hear from you. Contact us directly with your needs and we'll work something out together.

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